My traveltrip Pune Best travel agency in Pune know the importance of privacy of its guests and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processer.

This Privacy Policy provides for the practices for securing as well as handling user's Personal Information by My traveltrip Pune and its affiliates. & subsidiaries Company Privacy Policy is applicable to any guest who purchase, intend to purchase, or inquire about any product(s) packages or service(s) made available by My traveltrip Pune through any of company customer or guest interface channels including its mobile website & websites.

For the main purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean My traveltrip Pune. For the purpose of this Privacy Policy, Website means the websites, mobile sites.

By using or accessing the Website the User hereby agrees with the terms of this Privacy Policy and the contents herein. If user or guest disagree with given Privacy Policy please do not use or access our website.

This Privacy Policy does not apply to any third party apps for websites, mobile sites and mobile apps.

This Privacy Policy is an integral part of your User Agreement with my traveltrip Pune and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.

In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:-

CANCELLATION CHARGES:

• Any time after booking but before 60 days of departure date 30 % of the total Tour / service cost.

• Between 60 days to 45 days prior to departure date : 40 % of the total Tour / service cost.

• Between 44 days & 30 prior to departure date : 50 % of the total Tour / services.

• Between 29 days to date of departure – 100 % cancellation charge of the total Tour / service cost.

• This Privacy Policy is an integral part of your User Agreement with my traveltrip Pune and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.

Booking:

1. Tourist's signature on the tour Booking / Registration form

Tourist's signature on the tour Booking / Registration form and/or payment of the initial registration amount whichever earlier shall mean acceptance by the Tourist(s) in totality of the Terms and Conditions contained herein. Affixing signature of one or more tourists on the 'Booking/Registration Form', shall be deemed to mean that the tourists other than signatories have duly authorized the signing tourists and all the tourists for whom the Booking / Registration was made shall be deemed to have been bound by the terms and conditions contained herein.

2. Tourist intention to participate in the tour

The payment of initial registration amount just indicates tourist intention of participation in the tour but does not entitle him to any of the services including travel tickets, visas, hotel accommodations etc. until the full tour tariff payment has been received by the Company.

3. Non payment of full tour tariff

If full tour tariff is not paid in time, the Company reserves the right to cancel the booking/registration with consequent forfeiture of deposit and the deduction of cancellation charges.

4. Travelers in need of special assistance Special services cannot be given to any specific person in a group tour.

The Company, without committing itself or being held responsible in any way whatsoever, will make reasonable attempt to accommodate the special needs of disabled travelers/senior citizen's if informed at the time of booking. Most transportation services are not equipped with wheel chair ramps. A qualified companion at the entire cost of the disabled tourist/senior citizen must accompany the tourist who needs services not provided by the Company and or independent Contractor to the other tourists in the Group.

5. Health

Tourist hereby acknowledges that all the tourist who have booked the tour have gone through the itinerary and is well aware about the same and all the Tourists are Medically fit to undertake the said tour. The persons who are medically fit to undertake the said tours only shall join the said tour. The persons who are and/or who have suffered from any ailments for which they have taken medical treatment have gone into check up hospitalization, shall not join the said tour. Whenever on tour, in case of any health emergency or health related issues, the guests shall be solely responsible to make their own arrangements on the tour for medical assistance. Guests should not expect the Tour Manager to pay full time attention and/or to provide any medical treatment. It is possible that the Tour Manager may be busy in his work for making arrangements for rest of the group. Thus the Company can not be held responsible for any health related issues of the guests.

6. Tourist with medical ailment

If any tourist is suffering from any medical ailment and have concealed the same, the Company reserves the right to cancel the booking I registration of any tourist on medical and or other grounds without assigning reasons therefor. The Company also reserves the right to restrict I modify I amend the tour of such tourist/s without assigning any reasons. If the company so directs, the tourist shall have to travel by a separate transport at an additional cost to be paid by tourist immediately. The tourist suffering from any disease at the time of booking / registration is required to provide the doctor's fitness certificate to undertake the tour. For Kailash Manasarovar tour age limit is 69 years or as may be decided by the competent authority from time to time and for the said tour the medical fitness certificate of the tourist is must. In case of death of tourist all the arrangements for transportation of dead body including procuring the death certificate, post-mortem, re-patriation of dead body and all personal effects/property and insurance claims etc. shall be made by the accompanying tourist and/or relative of the deceased. Company shall not be responsible for extending any help for the same. The entire expenses shall be borne by the accompanying tourist or their relatives. The company or any tour leader shall not be responsible for the same. If any of the relatives want to visit the country where the tourist expired all the necessary arrangement shall be made by the said relatives only.

Payments by Tourist:

1. Payment of Registration amunt

The Registration amount paid at the time of booking, is not refundable and interest free. All the payments by the tourist shall be made in Accordance with the procedure laid down in the brochure. I he bookings will be processed by the Company only after the registration mount is paid in full.

If tourist fails to pay full tariff timely the Company reserves the right to cancel the booking / registration. In case of billing errors, Company reserves the right to re-invoice. In case of dishonored cheques, issued by the favour of the company the concerned tourist has to pay INR.150/- for every such dishonor and in addition the Company reserves the right to take necessary legal action in respect of dishonored cheques as may be advised. The tourist booking the tour 20 days before the tour departure (subject to availability) has to make all the tariffs/payments to the Company by demand draft or cash.

2. Tour Tariff

The tariff of the tour quoted is calculated as per the rates prevailing at the time of quoting it. The Company reserves the right to change the tariff in the event of modification / alteration / change / variation in the said rates before the date of departure. Any such increase in the tour tariff accordingly must be paid in full by the tourist before tour departure. Any increase in tour tariff during the tour must be paid in full by the tourist during tour. Tour tariff for many domestic tours except the air — travel tour charges does not include other modes of travel. All tour tariffs are exclusive of all taxes applicable from time to time.

3. Discounts/Benefits

Early booking of tour makes the tourist eligible for the benefit or discount as declared by the Company which are valid for limited number of seats, limited period, specific tour dates and varies from tour to tour, region to region and country to country, tourist to tourist and age of the tourist. The Company reserves the right to amend, alter, vary or withdraw any of the discounts/benefits without prior intimation to the tourist. To be eligible for any discounts/benefits tourist must pay the full registration amount at the time of booking itself. Discounts/benefits are generally applicable for tourists whose age is 2 years and above for World tours and 5 years and above for Indian tours.

4. Airlines

High season surcharge as per the rules of the Airline concerned has to be paid by the Tourist. Any increase in airfare, airport taxes, visa charges, fuel surcharges after the booking/registration will have to be paid and borne by the tourist. Air Ticket Cancellation charges plus deposit forfeit charges as are applicable under the rules of the concerned Airline are to be paid by tourist immediately in the event of cancellation of the tour by tourist.

5. Reimbursement to the Company of payment due and payable by the tourist but made on his behalf by the Company Over and above the tour tariff paid by the tourist if Company pays any money for and on behalf of the tourist as by law required or otherwise, the same shall be reimbursed by the concerned tourist to the company forthwith on demand by the Company.

6. Tourists Responsibility

It shall be sole responsibility of the tourist to hold required valid travel documents and statutory clearances, including passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor and other statutory certificates, to enable him/her to undertake tour. All travel documents are non-transferable and must be issued in the name of the passport/photo identity holder, otherwise if the booking may be cancelled. Passport must be valid from the start of the tour to at least 180 days subsequent to the scheduled arrival date of the tour (subject to rules of the specific visa consulate). The Tourists shall ensure timely collection of all such documents enabling them to undertake tour and be present in time for departure.Tourists should keep certified true copies and xerox copies of all documents including valid travel documents and statutory clearances, including passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor and other statutory certificates, used by him/her while on tour.

7. Photo identification

AU tourists travelling by air for Indian I domestic sectors are advised to carry the photo identification in the form of driving licence, election ID card, Aadhar Card, Pan card and for students their school / college ID card. At certain sightseeing places, the Identification proof is required for which company has no control and is mandatory. The identification documents must be produced by the tourists asper the rules and regulations prescribed at different locations.

Itinerary Changes:

1. 1. In case of force majeure conditions, the Company reserves the right to change I modify / vary / alter the tour itinerary and/ or tour tariff accordingly. Such changes etc. shall be intimated to tourist, prior to the start of the tour or on tour as the case may be. Additional charges, if any, due to such changes etc. over and above the tour tariff have to be paid by the tourist before or on tour itself as the case may be. No complaints /compensations and/or claiming of refunds by the tourist will be entertained by the Company for limitation and/or non- availability of certain services including

   2. Due to certain unavoidable circumstances, other than force majeure conditions, if any day of our is curtailed/any sight seeing missed/any other services not being provided due to some reason from Company's side, then the Company shall be liable to refund the guest, only that portion of the tour amount arrived at for that missed day/missed sight seeing/missed services. However, no other

2. Deviations If any tourist wishes to deviate from the tour itinerary the company will permit such deviations at its discretion. For such deviation, the tourist has top ay full cost thereof in addition to the tour tariff before the tour departure.

3. Tourists joining and/or leaving the tour at places other than indicated in the tour. Such tourists should possess the entire air travel tickets including internal sectors along with valid visas for the respective countries and insurance cover if required by the concerned countries, unless otherwise informed.

   1. If tourists are reaching after the scheduled arrival time of the concerned tour the tourist should join the tour group directly at the hote1/1st destination/ sight seeing place, etc. as the case may be on their own and at their own costs and risks.

   2. Such tourist are required to provide details to the company 20 days in advance before the tour starts viz. Inward and outward flight/journey details, Photocopy of an airline ticket, E mail, mobile, contact particulars of the tourists.

4. Coach/Bus Seating

Seat numbers are allotted on the booking priority basis. Seat Nos. 1,2,3,4 (front 4 seats) in each bus/ coach are reserved for the company including Tour Escort/Guide etc. and/ or as premium seats which can be booked by tourists subject to availability, on payment of additional tariff. Company reserves the Premium seat allocation right. There is a strict "no smoking", "no alcohol" and "no eating" policy in the travel mode. Company advises the tourists to carry the valuable items with them when they leave the travel mode. All baggage and personal effects are at all times and in all circumstances the responsibility of the Tourist. The Company shall not be in any manner responsible or liable in case of loss of any items of the tourist. Any damages caused by the Tourist to the bus/coach and or any other travel mode during the tour shall be reimbursed by the Tourist to the concerned independent contractor and Company will not be liable for the same.

5. Indian Tours Coaches / Buses

Company generally arranges air-conditioned/air-cooled, Non-AC coaches, mini coaches, jeeps or taxies of various seating capacities depending the type of the tour, itinerary and number of tourist, etc.

Hotels:

1. Company takes care to select hotels and book the same on behalf of tourists at convenient locations subject to availability. Hotel accommodation is generally provided on Twin sharing basis in standard rooms and the third bed is often a roll-away mattress put in a twin bedded room. Most of the rooms have a private bath or shower. Air-conditioning, central heating and other facilities are provided by the hotels depending upon various factors including weather / climatic conditions, local systems, tour type, etc. A family of four(4) is given two(2) rooms at most of the destinations around the world, as safety regulations do not allow four(4) persons in one room. In such cases, child tourist has to pay

2. Single Occupancy

Single tourist provided with single occupancy / single bedded room have to pay single occupancy charges for the full tour. Size of single room is comparatively smaller than twin sharing room and may be on different floor than groups' rooms.

3. Check in and check out time

Tourist has to abide by the check-in and check-out time of the respective hotels. For Indian tours, generally the check-in time is 12 noon and check-out time is 10 am. For World tours, generally the check-in time is 3 p.m. and check-out time is at 12 noon. If tourist wants any change therein, tourist should manage the same at his own cost with hotel authorities on payment of additional charges, if any.

4. Additional facilities

Additional facilities including Laundry, telephone, mini bar, alcohol, beverages, food, optional excursions, excess baggage fees, shopping, paid toilet if availed by the tourist, have to be paid by the tourist only before leaving the hotel, ship/cruise or restaurant etc. as the case may be.

5. Room Sharing

Two single tourist can decide to share a hotel room, and/or accommodate a third tourist booked on the same tour on triple sharing I basis. Any misunderstandings or incidence like missing items or difference of opinion between each other will have to be settled between room partners themselves. Company is not responsible for any loss or mishap. If for any reason, concerned partner cancels or alters the booking of the tour, then the-other tourist / partner has to bear entire room_charges includirig_thatof the partner who has cancelled the tour. No adjustment shall be made from the monies contributed by tourist / partner who had cancelled the tour. Shared rooms have no smoking policy.

Meals:

There is mostly a pre set menu for meals depending on the tour program. Packed meals are served at some places. Company mostly serves Vegetarian food along with few Non - Veg items. In case of baby meal, company's limitation is tin milk, plain dal & rice, apart from that if any diet is required by baby tourists, the tourists in whose custody the baby is, will have to make their own/independent arrangements for the meal at their costs and consequences. No Complaints / Claims for refund in respect of the meals will be entertained and the Company reserves the right to change the menu and arrangements of the meals without assigning any reasons therefor.

Tour Leaders on Tour:

Tour Managers/assistants/escorts are assisting to the tourists throughout the tour, they are not responsible for tourists baggage or any kind ofpersonal belongings. On the entire tour the tourist have to be responsible and carry the baggage on their own. The instructions and Information of the tour, are to be followed in the group tours and tour manager is not responsible tor any instructions overruled by the tourists and its consequences.

Baggage:

Tourists are responsible for their own baggage. The baggage at the airport, during any air travel, in coaches , in any train journey, at immigration points etc, tourists have to verify and be responsible for the same. The porterage or the tips for services rendered to carry tourists baggage to the rooms is guests responsibility and have to be paid directly to the service provider. The "porter" or any helper arranged by the tourists at any train stations, airports, at immigration points or any other place , is the sole responsibility of the tourists and have to pay tip directly to them.

Miscellaneous:

1. Complaints or grievances

If the tourist has any claim, grievance and / or complaint in respect of services provided by any of the independent contractors, the tourist shall immediately notify the same to the independent contractor in writing, and a copy thereof is handed over to the tour escort 1 leader I Manager I Assistant and /or Company not later than 7 days thereof to enable the Company to take up the matter with the concerned.

2. Privacy of Information

Any Information furnished by the tourist to the tour escort / leader/ Manager / Assistant and or the Company, is subject to disclosure thereof as required by law or by an order by court or the rules, regulations and enquiry by any government / statutory authority. Company shall not disclose any data of its own under any circumstances to any guests including any kind of clarification on itinerary, tour.

3. Government rules for NRI ( NON RESIDENT INDIAN ) TOURIST

All tourists staying abroad including NRIs or foreigners should abide by all the laws, rules, regulations of Government of India and/ or the country concerned while undertaking the tour

4. Photographs or Video Clips Company reserves the right to use Photographs / Video Clips of the tourist taken on tour and/ or given by tourist, for promotion of the Company's Business without obtaining prior permission of the concerned tourist.

5. Reference Call

Company reserves the right to refer the guest, on request, to prospective guest for promotion of the Company's business. Further Company is authorised to send transactional as well as promotional sms on the Guest's mobile number.

6. Valuables

The Company advises tourists not to carry valuable items to the extent possible with them on tour and invariably carry such items, if any, with them while leaving the hotel for whatever reasons and not to keep any valuables, money or important travel documents etc. in suitcase. Better keep them in safe deposit lockers. In case of any loss suffered by the tourist the Company is not liable or responsible for the same.

7. Shopping

Shopping is one of the important activity of any tour. All tourists are hereby made aware that SWADES TOURS AND TRAVELS neither recommends nor promote any specific shop or vendor for shopping purpose. We understand that the guests are wise enough to decide themselves what to buy and where to buy. It is a sole discretion of the Guest. Hence, SWADES TOURS AND TRAVELS do not take any responsibility or liability in case of any cheating or misguiding by the shop owner.

8. External Tourists

External Tourists not allowed Guests other than tourist are not to be invited on tour by any tourist External Tourists not allowed Guests other than tourist are not to be invited on tour by any tourist

9. Paid Toilets

At some places/destinations/country,there are paid toilet haults, which tourist have to take care on their own.

10. Jurisdiction

AU disputes pertaining to the tour and any claim arising there under shall be subject to the Court - of competent jurisdiction at Pune only

Refund:

1. Refunds

if any, for variation/modification/amendments/alteration and/or cancellations etc. of any tour wilt be paid directly to the tourist by 'A/C payee' cheque, in IndianRupees at the prevailing rate of exchange on the date of the cheque, as per Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments in part or whole were made in foreign currency.

2. 1. for any missed / unused services of the tour including the meals due to whatsoever reason.

   2. Where full deposit is required to be paid in advance to the concerned authorities to enable Company to confirm the reservation

   3. If services of the tour are modified, varied, amended, cancelled or not utilized.

   4. if any tourist decides and or is required to cancel the tour due to any changes made in the rules by the concerned Government.

   5. where Airfares are contracted in bulk for Airport to Airport

   6. If the tour is indefinitely postponed due to natural calamity, riots, political calamities or any other unforeseen calamities

   7. Refund is not applicable for Indian / domestic sectors and on certain conditions which include that such air tickets are non retundabl and date change is not allowed.

   8. The Company is not liable to pay any amount in case the VISA is not received by the tourist and/or Company within time. The Company has to depend on various agents to do the processing work. In case a person misses out the tour because of curtailed itinerary, he cannot claim any amount from the Company. Since, grant/non-grant of VISA and also communication of information in respect of grant/non-grant of VISA is beyond the control of the Company, the tourist should be mentally prepared for any mental/physical dismay as a result of non-grant of VISA and/or delayed communication which may be just before departure of the tour or on the tour itself.

Reservations:

The Company reserves the right to

1. give admission to any person for any tour or FIT package or for currency exchange,

2. ccancel the booking / registration of any of the tourist after acceptance of the payment therefor but prior to commencement of the tour, without assigning any reason, In such event the Company shall refund the payment received from the tourist for the tour but without payment of any interest thereon

3. Terminate the booking / registration during tour if the tourist is not following the group decorum of the tour or misbehaves or without assigning any reason whatsoever. In such an event, no refund or compensation will be paid to the tourist and he will have to bear and pay the expenses for his return travel

4. Amend, alter, vary or withdraw any tour including its services, flight route etc. advertised and or published without assigning any reason whatsoever

5. Amend, alter, vary or withdraw the discounts/benefits or the priority booking of bus seats given, if the minimum registration amount is not paid at the time of booking or if any cheque drawn in favour of the Company is dishonored, and or without assigning any reasons whatsoever, to vary, add, amplify or waive any stipulation, representation, term or condition set forth in this Brochure.

Flight Cancellations :

1. We shall not be responsible for escallation of cost due to flight cancellations for any reasons. Flight cancellation is out of our control, hence if flight is cancelled by airline, we are not responsible to give any substitute flight. If it is provided by airline we shall give you the same, but if it is not provided by airline then we shall not be responsible for any damages or for reimbursement. In such a case customer shall pay for booking the alternate flight at the prevailing rates.

Liability & Responsibility of the Company :

1. The liability of the Company is restricted only to the making reservation in accordance with the tourists requirements and no further. Company is not liable for any loss of person or property caused or damaged or suffered by the tourist on account of deficiency in services by any independent contractor. Any gesture of courtesy extended by the Company to the tourist to minimize such loss or damage will not constitute an admission of such liability or a waiver. The Company shall in no circumstances whatsoever be liable to the tourist or any other person for any loss or expenses incurred due to:

1. Theft or any other reason whatsoever during the tour and the entire responsibility of taking care of their valuables shall be that of the tourists,

2. train/flight delays, on account of any reason whatsoever rescheduling/cancellation of train / flights I inter-connection meals not being served etc.

3. any overstay expenses on account of any delay or changes in air, bus, ship, train or cancellation of special bogie on account of Force Majeure including weather conditions, strike, war, quarantine, or any other reason whatsoever,

4. any Sightseeing missed and/or the program being curtailed after commencement of the tour and/or before the due period on account of Force Majeure including any unavoidable circumstances and any reason beyond company control including political, natural calamity, monument under renovation, VIP movement and security, heavy rush at sightseeing places, road traffic congestion etc.,

5. any tour, holiday, excursion facility exceeding the total amount paid or agreed to be paid by the tourists for the tour, including any consequential loss or additional expense whatsoever if the tourists is not allowed to board the train/flight to on account certain reasons beyond the control of the Company .

6. any loss of baggage by independent contractor or their agents, hotel staff, bus/coach or during tour including damage or loss caused to the tourist due to Force Majeure, negligence or technical fault or any other reason whatsoever on account of any change, amendment or cancellation in their schedule by Airline/Railway. Authority.

7. allocation of seats, and food service in the aircraft.

8. any celebrity assigned for the tour as an entertainer not turning up on the tour due to the reasons beyond the control of the company.

9. any personal injury, sickness, accident, loss, delay, discomfort, consequential loss and/or damage or any damage to baggage or personal effects howsoever caused;

10. death of the tourist while on tour and all applicable rules and procedures of law are to be followed strictly and all the procedures pertaining to the death will have to be tackled and handled by the tourist or their relatives themselves at their own cost and consequences.

11. any injury, loss, personal harm, death or damage caused to any person or property by the act or default of the management/employees I agents of any independent contractor.

12. any damages, additional expenses or any consequential losses suffered by the tourists due to Cancellation, Amendment and or alteration of any of the services of the tour mentioned in the itinerary 1 Brochure by the Company after the registration I booking by the tourist Each of these conditions shall be severable from other if any provision declared invalid, illegal or unenforceable, then remaining provisions nevertheless have full force & effect.