General
1. Please make sure to download the telegram app before your travel starts, where driver details for all tours (Dubai tourism diram Cost will be extra ) and transfers shall be shared.
2. The driver details for private airport transfers or train station transfers or tours shall be shared within 24 hours of scheduled time only on the telegram app.
33. On arrival in case you cannot locate your driver please call the service provider and give your complete name and confirmation number for them to guide you.
Any changes in pickup times in Europe for airport or train station transfers (private only) can be done only 24 hours before the scheduled pickup time. In case any change request is received within 24 hours, there will be 100% cancellation charges applicable and no refund shall be provided.
5. Most tours on sharing basis in Europe start from a common point in the city. Please make sure you reach the shared common point mentioned in the activity voucher at least 15 mins before the scheduled time.
6. In case you are delayed in reaching the common point, and the bus leaves for the tour, the tour is considered a no show and no refund shall be provided.
7. For tours and activities booked on private basis, the drivers arrive at speci¦ed time only and the maximum waiting time is only 10-15 mins.
8. Please note that we are not responsible for any delays (if any) in the vehicle for pick-ups or drops due to any un-avoidable conditions, like tra ̈c, accidents, vehicle breakdown etc.
9. Please note that any trains con¦rmed as part of journeys exclude seat reservations and seat reservation charges. You are required to reserve your seat at least 24 hours before to avoid hassle in case the trains are running full.
10. In Europe you are required to manage and handle your luggage on your own. No porterage services are provided by us.
Hotel:
1. Interlaken hotels charge a city tax ( CHF 3.50 per person, per night) at the time of checkout which has to be paid directly at hotels. This tax does not apply to children under 16 years of age.
Tours and Transfers:
1. All sightseeing tours depart from a common pickup point and you will have to reach the pickup point on your own (unless mentioned otherwise in inclusions)
VISA:
Visa process, documentation, Fees, refundable, cancellation, Appontment availbility, rejection all procedure depends upon VFS/visa office
General:
1. Any ticket to attractions, museums, train, cable car, ferries, rides, safari, etc. are not included unless explicitly mentioned as an inclusion.
2. For queries regarding cancellations and refunds, please refer to our Cancellation Policy.
3. We reserve the right to issue a full refund in case we believe that we are unable to ful¦l the services for any technical reasons.
4. Please make sure that the passport of all guests travelling is valid for at least 6 months from the date of travel.
5. We can only facilitate the visa application for the travelling passengers. Granting of visa is solely at the discretion of Embassy. If visa is rejected or delayed by the Embassy for any reason then we are not liable to give any refund and respective cancellation policies will apply
Hotel:
1. At the time of check-in to your hotel, hotel may ask you to make an advance/security deposit (amount depends upon hotel policy). This amount is refunded at the time of check-out, minus the cost of any items taken from the mini-bar or other charges (like late check-out or any damages done to the accommodation).
Tours and Transfers:
1. The cost and ticket issued for various attractions with regards to any children travelling are based on the age provided at the time of creating the package quote. If the service provider decide to charge extra cost based on the height of the children or wrong information as per Passport, then the cost has to be borne by the customer on site
