Important Notes
1. Any ticket to attractions, museums, train, cable car, ferries, rides, safari, etc. are not included unless explicitly mentioned as an inclusion.
2. For queries regarding cancellations and refunds, please refer to our Cancellation Policy.
3. We reserve the right to issue a full refund in case we believe that we are unable to full the services for any technical reasons.
4. Please make sure that the passport of all guests travelling is valid for at least 6 months from the date of travel.
5. We can only facilitate the visa application for the travelling passengers. Granting of visa is solely at the discretion of Embassy. If visa is rejected or delayed by the Embassy for any reason then we are not liable to give any refund and respective cancellation policies will apply.
Hotel
1. At the time of check-in to your hotel, hotel may ask you to make an advance/security deposit (amount depends upon hotel policy). This amount is refunded at the time of check-out, minus the cost of any items taken from the mini-bar or other charges (like late check-out or any damages done to the accommodation).
Tours and Transfers
11. If the stay is outside city area or at a residential area, there will be extra charges applicable for both private and shared transfers. These charges have to be paid directly before boarding the vehicle.
The cost and ticket issued for various attractions with regards to any children travelling are based on the age provided at the time of creating the package quote. If the service provider decide to charge extra cost based on the height of the children or wrong information as per Passport, then the cost has to be borne by the customer on site.
Singapore
General
1. Any one above the age of 12 years has to be doubly vaccinated using WHO approved vaccines to enter Singapore. If you have a child who is above 12 years at the time of travel, please ensure they are double vaccinated, or else they will be required to quarantine for 7 days upon arrival in Singapore.
2. For fully vaccinated travelers, you need to complete your SG Arrival Card (SGAC) up to 3 days before arrival. Upon the completion of your SGAC submission, you will receive an email acknowledgement which you can present for smoother pre-boarding and immigration checks.
3. Any changes communicated directly to the driver will not be honored. All requests for changes must be made through support channel during the trip.
4. Please note that drivers will not contact guests directly through mobile phone or room numbers due to potential language barriers. All coordination will be handled through support channcel. Guests are kindly asked to be punctual at the hotel lobby for pick-up to prevent any delays or the need for alternative transportation, which would be at their own expense.
Hotel
1. Standard check-in time in Singapore is 2 pm and some hotel may have check-in time of 3 pm as well. You may need to wait if you reach early as early check-in is not guaranteed.
2. Room sizes in 3 Star and some 4 Star Hotels in Singapore are small Boss Hotel (150 sqft), V Hotel Lavender (150 sq ft), J8 Hotel (150 sq ft), Ibis Novena (190 sq ft), Parc Sovereign Tyrwhytt (200 sq ft) and Aqueen Lavender (130 sq ft). Upgrade to good 4 star hotels to get larger rooms.
Tours and Transfers
1. Private Transfers doesn’t imply that the Vehicle is on Disposal. The vehicle will only pick you and drop you at the attraction at specied timings. Maximum waiting time in private tours/transfers is 15 minutes from the time of pickup. If you are not found at the pickup point within time, it will be considered a No Show.
2. Seat in coach (SIC) transfers implies that transfers will be in a shared bus which will have other copassengers. You are requested to be at the place of pick up / hotel lobby at least 5 minutes before pickup time. Sometime you may have to wait for a period of about 30-45 minutes depending upon trac, location of the hotel on the route and picking up of other guests.
3. The pickup timings for shared (SIC) transfers are subject to change (prepone or postpone) based on your hotel location and the route of the pickup vehicle. Any change will be intimated by message on our support channel.
4. Maximum waiting time in shared (SIC) pickups is 5 minutes. The guide/driver will look for you in the lobby, concierge area or call the hotel room. If no answer is received from room, the guide/driver will leave after waiting for 5 minutes and it will be considered a No Show.
5. For pickup and drop to residential area, pickup can only be done in private vehicle and there will be extra surcharge applicable payable directly at the time of pickup.
. You will need to be ready on time mentioned in the itinerary when the pickup of tour starts. Drivers may not wait if there is any delay.
7. There are no guides provided during sightseeing tours. You will be only dropped and picked up and you will need to explore attractions on your own.
. All tours and transfers are on SIC (Seat in Coach basis) unless converted to Private. Tours may include multiple pickup points (4-5 hotels) for other passengers.
9. Once the trip has started, the schedules for drivers and sightseeing activities are already set and cannot be changed. We will do our best to accommodate any adjustments if possible. However, please understand that if we are unable to make any changes, no refunds will be provided in case of cancellation. Thank you for your understanding.
10. Vehicle provided is based on the number of people travelling. Extra charges will be applicable if additional vehicles (or vehicle with bigger capacity) are required due to travellers carrying extra or oversized luggage.
